Refund Policy

1. Overview

We want you to be completely satisfied with your purchase of WebPConvert Pro Version. This Refund Policy outlines the terms and conditions under which refunds may be granted.

2. Refund Eligibility

2.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date of purchase. If you are not satisfied with the Software for any reason, you may request a full refund within 30 days of your purchase.

2.2 Eligibility Requirements

To be eligible for a refund, you must:

• Request the refund within 30 days of the original purchase date
• Provide your order number or purchase confirmation
• Explain the reason for your refund request

3. Refund Process

3.1 How to Request a Refund

To request a refund, please contact us through one of the following methods:

• Email: Use the support email provided in the Software or on our website
• Support Channel: Contact us through the support channels in the Software

Please include the following information in your refund request:

• Your order number or purchase confirmation email
• The email address used for purchase
• Reason for the refund request

3.2 Refund Processing Time

Once your refund request is approved:

• Refunds will be processed within 5-10 business days
• The refund will be issued to the original payment method used for purchase
• You will receive a confirmation email once the refund is processed

4. Non-Refundable Situations

Refunds will not be granted in the following circumstances:

• More than 30 days have passed since the purchase date
• The Software has been used extensively (determined on a case-by-case basis)
• Refund request is made due to violation of Terms of Service
• Duplicate purchase (in this case, we will help resolve the duplicate instead of refunding)
• Purchase was made through unauthorized channels

5. License Deactivation

Upon approval of your refund request:

• Your Pro Version license will be deactivated
• You will lose access to Pro Version features
• The Software will revert to Free Version functionality
• You may continue using the Free Version if desired

6. Chargebacks

If you initiate a chargeback or dispute with your payment provider instead of contacting us directly, we reserve the right to:

• Immediately deactivate your license
• Block future purchases from your account
• Investigate the chargeback claim

We strongly encourage you to contact us directly first, as we are committed to resolving any issues promptly and fairly.

7. Technical Issues

If you are experiencing technical issues with the Software:

• First: Contact our support team for assistance
• We will work with you to resolve the issue
• If the issue cannot be resolved, a refund will be considered
• Most technical issues can be resolved with our support

8. Change of Mind

If you simply change your mind about the purchase:

• You are eligible for a refund within 30 days
• No questions asked - we want you to be happy with your purchase
• Please contact us to process your refund

9. Partial Refunds

In general, we offer full refunds only. Partial refunds may be considered in exceptional circumstances, such as:

• Bundled purchases where only part of the bundle is unsatisfactory
• Special promotional offers with specific terms

Partial refunds are evaluated on a case-by-case basis.

10. Currency and Payment Method

Refunds will be issued:

• In the same currency as the original purchase
• To the same payment method used for purchase
• Exchange rates and fees are determined by your payment provider

11. Disputes

If you are not satisfied with our refund decision, you may:

• Contact us again with additional information
• Request a review of your case
• We are committed to fair resolution of all disputes

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Software after such modifications constitutes acceptance of the updated policy.